Terms and Conditions

We supply hotels, restaurants, caterers, retailers and private households in the United Arab Emirates. Business customers buy on these terms together with any written supply agreement; where the two differ, the supply agreement prevails.

Prices are quoted in UAE dirhams (AED) per order or in a written quotation, and depend on grade, availability, volume and delivery point. A quotation is valid for the period stated on it.

An order is binding once we confirm it in writing by email, WhatsApp or invoice. Availability of live and fresh seafood can change at short notice; if we cannot supply an item as confirmed, we will offer an alternative or remove it from the order and refund any amount paid for it.

VAT is charged where applicable and shown on the invoice.

We accept bank transfer and card payment through a secure payment link issued by our payment provider. Card details are entered on the provider's page and are never seen or stored by us.

Private customers pay before dispatch. Business customers pay on the terms stated on the invoice or in their supply agreement.

Delivery is made as described in our Delivery Policy. Please inspect the goods when they are handed over and note any shortage or visible damage on the delivery note.

Risk in the goods passes to you on delivery. Ownership passes once the invoice is paid in full.

Cancellations, returns and refunds are handled under our Refund and Returns Policy.

Photographs are illustrative; natural products vary in size, shape and colour. Weights of seafood are stated as gross or net weight on the quotation or label. Allergen information: our seafood products contain fish, crustaceans or molluscs.

Keep chilled products at 0 to 4 °C and frozen products at −18 °C or below, and follow the storage instructions on the label.

Our liability for any order is limited to the price paid for the goods concerned. We are not liable for indirect or consequential loss, including loss of profit or business. Nothing in these terms limits any right you have under UAE consumer protection law that cannot be excluded.

We are not responsible for delay or failure caused by events beyond our reasonable control, such as port, customs or airline disruption, extreme weather or government action.

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute.

Pearl Sovereign Group L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email hello@pearlsovereign.com, telephone and WhatsApp +971 56 2550909.