Delivery Policy

All seven emirates. Delivery to some remote areas may need extra time, which we confirm with the order.

We agree the delivery date and time window with you when we confirm the order. Live and fresh seafood is delivered on the day it is prepared for you; bottled water is delivered direct from the bottler.

Chilled and frozen products travel in temperature-controlled vehicles or insulated packaging, and are delivered within their required temperature range: 0 to 4 °C for chilled and −18 °C or below for frozen.

Any delivery charge is stated on the quotation or invoice before you pay. Regular trade deliveries are usually included in the price.

Please have someone available to receive the goods within the agreed window and check them against the delivery note. If no one is available, we will contact you to arrange a new time; perishable goods cannot be left unattended.

Report any problem as set out in our Refund and Returns Policy.