Pearl Sovereign Group L.L.C-FZ
Refund and Returns Policy
Last updated 25 October 2026
Most of what we sell is fresh, live or frozen food, or sealed bottled water. For food safety reasons we cannot take goods back once they have left our cold chain, so this policy is built around getting the order right at delivery.
1. Cancelling an order
You can cancel free of charge until we confirm that the order has been dispatched, or, for products sourced specially for you (for example live seafood or a specific size or grade bought to order), until we confirm that we have bought it from our supplier.
After that point the order can no longer be cancelled.
2. Change of mind
Perishable food and opened bottled water cannot be returned for a change of mind.
3. Problems with your order
If goods arrive damaged, short, not as ordered, outside the agreed temperature, or are not of the expected quality, tell us at delivery or within 24 hours of delivery by WhatsApp or email, with the order number and photographs. Keep the goods refrigerated or frozen and do not use them until we have answered.
Once we confirm the problem, we will, at your choice, replace the goods at our cost or refund them in full.
4. How refunds are paid
Refunds are made to the original payment method: card payments back to the same card, bank transfers back to the paying account. We issue the refund within 5 working days of confirming it; your bank may take a further 5 to 10 working days to show it.
Business customers on account may instead receive a credit note against their next invoice.
5. Contact
WhatsApp or telephone +971 56 2550909, email hello@pearlsovereign.com.
Pearl Sovereign Group L.L.C-FZ · Licence 2650238.01 · Meydan Free Zone, Dubai